Consulting mandate: digital accessibility for the AOK
With more than 26 million insured persons, the AOK is the largest statutory health insurance in Germany. In addition to the federal association, it consists of 11 independent regional AOKs, which cover several federal states.
As a public sector body within the scope of the EU Directive 2016/2102, the regional AOKs - like all other statutory health insurance companies - must meet the EU-wide harmonized standards for accessibility and some additional requirements of the German BITV 2.0 (Barrierefreie-Informationstechnik-Verordnung). For such a large and at the same time decentralized organisation, this represents a particular challenge
In the course of a public tender, we convinced with our concept and a corresponding package of measures and thus won a consulting mandate lasting several months. Now we are accompanying the process for digital accessibility so that the legal requirements are met in the best possible way within the implementation deadlines. As a first step, we carried out numerous audits of AOK websites and mobile apps in order to analyze the current status and make future improvements measurable. At the same time, we developed extensive guidelines in close cooperation with the AOK federal association. These guidelines are intended to support the individual projects and development teams, provide qualitative and practical support for existing and new projects. The guidelines were made available centrally to the regional AOKs. d-SIRE also led through an introductory webinar for the project managers at the AOK federal association and the regional offices.
We would like to thank for the very good cooperation in this first phase and look forward to continuing to support the process.